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Build Agent Workshop

ServiceNow
Build Agent

Agentic Development Partner

Ashwin Patti — Sr. Staff Software Engineer
September 14, 2026

ServiceNow

Forward-Looking Statements

Safe harbor notice

This presentation may contain “forward-looking” statements that are based on our beliefs and assumptions and on information currently available to us only as of the date of this presentation. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially from those expected or implied by the forward-looking statements. Further information on these and other factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors,” set forth in our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q and in our other Securities and Exchange Commission filings. We cannot guarantee that we will achieve the plans, intentions, or expectations disclosed in our forward-looking statements, and you should not place undue reliance on our forward-looking statements. The information on new products, features, or functionality is intended to outline our general product direction and should not be relied upon in making a purchasing decision, is for informational purposes only, and shall not be incorporated into any contract, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. We undertake no obligation, and do not intend, to update the forward-looking statements.
02
ServiceNow

Agentic Development Partner

Welcome to Build Agent

Go from idea to a tailored workflow in days, not months.

  • → Turn conversations into enterprise-grade apps that automate your business
  • → Extend ServiceNow with custom workflows built for your unique business processes
  • → Bring IT and business together to deploy apps faster and where they're needed most
  • → Eliminate repetitive work so developers focus on what actually moves the business
Build Agent chat interface generating the sapdemokudos peer-recognition app, with the Kudos table plan and field summary shown alongside

Build Agent building “sapdemokudos” — a peer-recognition app, live

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Addressing Universal Customer Needs

Why Build Agent?

01

Faster Implementation

Go from opportunity to business outcomes and value realization faster than ever.

02

Workflow Personalization

Every customer is different. OOTB workflows get you most of the way there — Build Agent accelerates the home stretch.

03

Platform Context

Harness instance awareness and proven ServiceNow objects, so customers adapt and evolve with confidence.

04

Pause & Imagine

Imagine the possibilities
if you could…

Easily leverage the latest ServiceNow capabilities with built-in best practices

Brainstorm, learn, and iterate to unlock new potential and tap into the latest ServiceNow innovations.

Extend OOTB workflows by thinking about outcomes, not objects

A conversational interface lets more users think about the why instead of the how.

Move faster with rich context and built-in governance

Let the AI handle time-consuming tasks like documentation and test coverage, all in the context of your unique instance.

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Fluent Metadata Support · Sep 2026

Build Agent
Expanded object support

50+ Supported Object Types

Data & Structure

Tables & columns
Relationships
Records (seed data)
Data sources & import maps
Lists
List controls

Server-Side Logic

Business rules
Script includes
JS modules
Assignment rules
Data policy
Dictionary override

Client Experience

Client scripts
Forms
NEWUI pages (React)
UI policies
UI actions
UI formatters (built-in)
Views & view rules

Security & Config

Access control lists (ACLs)
Roles
Security attributes
Security data filters
NEWCross-scope privileges
Properties
Application menus & modules

Integration & Comms

Scripted REST APIs
Rest Message / HTTP Method
Connection & Credential alias
LDAP / external connections
Email notifications
Inbound email action

Workflow & Quality

NEWFlows (Workflow Automation)
NEWService catalog items
Variables & variable sets
ATF tests
NEWAI Agent
NEWNow Assist skill
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Extensibility

Additional Build Agent Capabilities

Custom Skills

Package a specific workflow once, then invoke it by name — reusable expertise instead of re-explaining it every time.

Custom Rules

Persistent guardrails and conventions your team wants followed on every build, applied automatically.

Curated MCP Servers

Connects to a curated set of MCP servers, pulling in extra context and tools beyond the codebase.

New Tools

Built-in tools it can now reach for mid-build:

webfetch websearch run script

File Uploads

Upload a spec doc and Build Agent builds directly from it — or upload a picture of what you want, and it works from that instead.

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Multiple Ways To Try & Buy

Build Agent availability

Personal Developer Instance

Quick, free way to experiment in an isolated environment. Limit: 25 calls/mo.

“I want to experiment with the Build Agent”

Build Agent (Trial)

Free method to evaluate on-platform and experience instance awareness. Limit: 100 calls/mo.

“I want to evaluate if Build Agent is right for my company”

ServiceNow Otto for Creator

Standalone offering to edit and extend OOTB ServiceNow apps.

“I want to use Build Agent to support my OOTB workflow projects”

App Engine Foundation / Prime

Full app development license, plus features supporting development and administration.

“I want to build custom apps and take full advantage of the platform”

App Engine Pricing & Packaging Build Agent (Trial) Developer Site
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Live Demo

Let's Vibe with
Build Agent!

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ServiceNow

Same App Output As Studio, Built Differently

Build Anywhere — Source driven

Treat your ServiceNow scoped app like real software — with files, version control, and the workflow developers already know.

Files

App metadata lives in your repo, not just on the instance.

  • Source of truth in git
  • Portable across instances
  • Reviewable, auditable history

Code

Tables, flows, ACLs, and scripts are readable TypeScript.

  • Fluent replaces XML
  • Type-checked, refactor-safe
  • Familiar to TS/JS devs

Workflow

The loop you already run — now on ServiceNow.

  • Branches, PRs, diffs
  • CI/CD and automated tests
  • AI coding agents in the IDE
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ServiceNow

PRD → Prompt → Build → Verify → Commit → Deploy

The stack and the workflow

ServiceNow SDK

npm: @servicenow/sdk

  • Runs on Node.js 22+, local or in IDE
  • CLI for build, transform, install
  • Auto ATF scaffolding + readiness scan

AI Coding Agent

Claude Code, Cursor, Codex, Kiro, Windsurf — your choice.

  • Turns PRDs into working scoped apps
  • Grounded prompts reduce iteration

AI Skills

Open-source skills repo.

  • now-sdk-explain: live SDK docs
  • now-sdk-setup: env + version checks
  • Auto-triggers in Fluent projects
npm install -g @servicenow/sdk@latest · /plugin marketplace add servicenow/sdk · /plugin install fluent
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Q & A

Ask Us
Anything!

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ServiceNow