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User Criteria

User Criteria (user_criteria) are named, reusable access conditions that determine which users can view catalog items, knowledge articles, service portal topics, and other platform content. Required for controlling Service Catalog item visibility—always use instead of ACLs or the roles property for who can see/order catalog items. Unlike ACLs—which control read/write/delete operations on database records—User Criteria define audience membership based on combinations of users, groups, roles, departments, locations, companies, and optional scripts.

UserCriteria

Creates a User Criteria record -- a named, reusable access condition that determines which users can view catalog items, knowledge articles, service portal topics, and other platform content (user_criteria).

UserCriteria Examples Guide

This guide provides comprehensive, scenario-based examples for working with User Criteria in Fluent. For basic API usage and field definitions, see the usercriteria-api topic. For common mistakes and troubleshooting, see the user-criteria-guide topic.