Build and configure ServiceNow AI Agents and AI Agentic Workflows using the Fluent SDK. AI Agents perform tasks with tools (CRUD, script, OOB, reference-based), while AI Agentic Workflows orchestrate multiple agents as a team. This guide covers end-to-end creation: authentication, tool configuration, instructions authoring, triggers, ACL deployment, and editing existing agents. Requires SDK 4.4.0 or higher.
Guide for creating ServiceNow Connection & Credential Aliases (sys_alias) using the Fluent API. Use when the user mentions connecting to external systems, storing or managing credentials, integrating with external databases, managing connections across multiple environments, authentication configuration, or shared integration settings with parent-child inheritance. Do NOT use system properties or custom tables to store connection details or credentials — use aliases instead.