4 docs tagged with "AiAgent"

Configure an AI Agent record. AI Agents are intelligent agents that execute tools,

Configure and select tools for ServiceNow AI Agents and AI Agentic Workflows using the Fluent SDK. Covers tool types (CRUD, script, OOB, reference-based, RAG), tool discovery, execution mode, output transformation, and multi-tool composition patterns.

Build and configure ServiceNow AI Agents and AI Agentic Workflows using the Fluent SDK. AI Agents perform tasks with tools (CRUD, script, OOB, reference-based), while AI Agentic Workflows orchestrate multiple agents as a team. This guide covers agent structure, authentication, triggers, ACL deployment, and workflow configuration. Requires SDK 4.4.0 or higher.

An activity is a single step inside a playbook lane — present a form to a user, send an email, update a record,